About us

TURNING PLATFORM DYNAMICS INTO A COMPETITIVE ADVANTAGE

Everyone at GENUINE is dedicated to helping your brand thrive in the new era of commerce. Our mission: To bridge the gap between traditional D2C strategies and the high-velocity world of Social Commerce. As your long-term partner, we provide genuine care and a personal commitment to your brand's growth.

Our impact in figures

120+

Experts in Germany, France, Spain and China

2

Office pets: 1 cat and 1 dog

30k

Cups of coffee per year

1

Mission: Your growth
We deliver brands promising results with full transparency, cultural competence, and genuine care.

The GENUINE difference

GENUINE is more than an agency; we are the trusted bridge between global brands and the ever-evolving social marketplace. Guided by our core values of honesty, transparency, and personal commitment, we turn your operational challenges into massive sales opportunities. Step by step, side by side, we work as your partner with an entrepreneurial mindset.
located in the centre of Cologne

Great people deliver great results

You are only as good as the people you work with – so we prefer to work with the best.

Our Partners & Founders

Meet our Experts

Hanzhong is a specialized Brand Director with extensive experience in Social Commerce and international business development between Germany and China. Before joining GENUINE, he spent over eight years at Rossmann, where he led strategic market expansion and established major retail successes on platforms like Tmall and Kaola.
Hanzhong Jiang
Brand Director
David is our Creator Manager, bringing authentic, hands-on expertise to GENUINE as a creator himself. He leverages his personal experience in content production and community engagement to build high-performing affiliate networks, ensuring our creator strategies resonate with both influencers and brands.
David Mathias
Creator Manager
Daniel is our Production Manager, bringing deep technical and creative expertise from the film and TV industry. With a background in directing and producing for major formats, he leads our production workflows to ensure that every piece of content—from social media clips to high-end livestreams—meets the highest professional standards.
Daniel Borovkov
Production Manager
Twiggy Cui
Account Manager
Sergio is an Account Manager at GENUINE, specializing in strategic client relations and business development. With a strong background in SaaS sales and international project management, he ensures seamless communication and tailored growth strategies for our partners, bridging the gap between brand goals and operational execution.
Sergio Morillas Wetz
Acount Manager
Madalena is a Junior Creator Manager at GENUINE, bringing a wealth of experience in influencer marketing and creator relations. With a strong background in PR and strategic campaign management, she specializes in identifying top talent and fostering authentic partnerships that bridge the gap between creative content and brand growth.
Madalena Lombo
Junior Creator Manager
Dominik is a production specialist at GENUINE, leading video editing to create high-performing social commerce assets. Drawing on his background in media production, he ensures visual excellence while also managing HR and talent development to strengthen the creative team.
Dominik Pretzell
Production Specialist
Maurice Haacke
Community & Affiliate Manager
Julieta is a Social Commerce Junior Manager at GENUINE, leveraging her economics background and experience as a content creator with 300k+ followers. She combines data analysis with a native understanding of digital growth to drive high-performance strategies for international brands.
Julieta Guridi
Social Commerce Junior Manager
Yingyu Wu is a Growth Manager at GENUINE, bringing extensive experience from global brands like Xiaomi and Henkel. She specializes in e-commerce and campaign strategies, particularly in TikTok Shop management and market analysis.
Yingyu Wu
Growth Manager
Eva is a Business Development and Communications Manager at GENUINE, overseeing the agency’s PR and digital presence. She is responsible for organizing events and managing cross-platform communication strategy to strengthen the brand’s impact within the social commerce landscape.
Eva Trotno
Business Development & Communications Manager

120+ full-time employees

Covering every discipline:
Brand Management
Operations
Strategy Consultants
Social Media Specialists
Customer Service
Finance & Logistics

ARE YOU READY TO SHAPE THE FUTURE OF SOCIAL COMMERCE?        

Join our passionate team, help global brands dominate the TikTok Shop ecosystem, and become part of a digital success story.
our history

Making bold moves every year

MARCH 2025

TikTok Shop Launch

Official entry into the TikTok Shop Germany ecosystem. Leveraging our deep tech and social commerce roots to lead the next generation of D2C sales.

MAY 2025

Setting the stage

GENUINE featured as the exclusive partner at OMR.

Producing high-performance livestreams for market leaders like Smilodox, cosnova, and hitschies.

SEPTEMBER 2025

Exclusive IFA Partner

Managed the official TikTok livestream booth at IFA for Philips, bridging the gap between hardware excellence and social commerce engagement.

Team in Germany was continuously expanded.

NOVEMBER 2025

GENUINE Creator Days – Black Friday

Hosted the first major creator activation with over 200 elite creators, establishing a massive proprietary affiliate network for our clients.

Executed high-velocity livestreaming marathons for brands like Philips and Xiaomi, setting new benchmarks for the electronics category.

JANUARY 2026

Industry Leadership

Officially awarded as a Top Performing TikTok Shop Partner (TSP).

Being recognized by TikTok with all four major industry awards: Affiliates, Ads, Short Video and Live.

2026

Ready to grow your business

Find out if you are our next success story

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